Recording of telephone calls


Main number
If you make a call to Danmarks Nationalbank's main number (+45 3363 6363), your call is recorded.

We do this so that we can document any threats against Danmarks Nationalbank.

The processing of this data is necessary for the exercise of our official authority (Article 6(1)(e) of the GDPR).

Recordings of telephone conversations are retained for 7 days and then automatically deleted.

We collect personal data directly from you.


Financial transactions
Danmarks Nationalbank records conversations involving conclusion of financial transactions in our Banking and Markets department.

The purpose is:

  1. to clarify what was agreed over the telephone if a dispute arises between Danmarks Nationalbank and a counterparty to a transaction involving foreign exchange, bonds, equities or other financial instruments, or
  2. to shed light on a justified suspicion of fraud in connection with such transactions.


Processing of this data is necessary for the exercise of our official authority (Article 6(1)(e) of the GDPR).

We retain the conversations for five years in accordance with the MIFID II requirements, after which the data is automatically deleted.

We collect personal data directly from you.

Contact information

Controller
Danmarks Nationalbank is the controller of the processing of the personal data we have received about you. You can contact us at:

Danmarks Nationalbank
Havnegade 5
1093 Copenhagen K
Tel: +45 3363 6363
Email: nationalbanken@nationalbanken.dk

Data protection officer (DPO)
If you have any questions or queries about our processing of your data, please contact our Data Protection Officer (DPO). You can contact our DPO in the following ways:

Email: dpo@nationalbanken.dk

Telephone: +45 3363 6534

Danmarks Nationalbank
attn.: Data Protection Officer
Havnegade 5
1093 Copenhagen K.