Exchange of banknotes and coins

If you contact Danmarks Nationalbank to exchange damaged or old banknotes and coins, Danmarks Nationalbank is obliged to perform customer due diligence measures. In that connection, we require the following information:

  • Name
  • Address:
  • CPR number or similar identification number, e.g. passport number.

We require the data to be confirmed, e.g. in the form of a copy of your passport, national health service card, driving licence or similar identification.

The purpose is to identify our customers with a view to preventing money laundering and financing of terrorism in accordance with the customer due diligence measures of the Anti-Money Laundering Act.

We have a duty to ensure that the data we collect which is still relevant for the transaction is continuously updated, so we may contact you for this purpose.

Processing of this data is necessary in order to comply with a legal obligation to which we are subject under the Anti-Money Laundering Act (Article 6(1)(c) of the GDPR).

We retain the data for five years after the transaction has been executed as prescribed by the Anti-Money Laundering Act.

We collect personal data directly from you, from the firm you work for or from your bank.

Contact information

Danmarks Nationalbank is the controller of the processing of the personal data we have received about you. You can contact us at:

Danmarks Nationalbank
Langelinie Allé 47
2100 Copenhagen Ø.

Tel: +45 3363 6363

Data protection officer (DPO)
If you have any questions or queries about our processing of your data, please contact our Data Protection Officer (DPO). You can contact our DPO in the following ways:


Telephone: +45 3363 6534

Danmarks Nationalbank
attn.: Data Protection Officer
Langelinie Allé 47
2100 Copenhagen Ø.